In-House Office Cleaning or Hiring Professional Office Cleaning Services?

A clean office is essential for maintaining a productive and healthy work environment. However, ensuring that your office remains spotless requires careful consideration of your cleaning strategy. You have two primary options: hiring an in-house cleaning team or outsourcing the job to a professional cleaning service. Each option has its own set of benefits and drawbacks, making it important to choose the one that best fits your company’s needs. This post will compare these two approaches, focusing on cost, quality, convenience, and flexibility, and provide some guidance to help you make the best decision for your office.

Maintaining a clean office isn’t just about aesthetics; it’s also about health and productivity. According to a study by the International Sanitary Supply Association (ISSA), a clean office environment can reduce the probability of employees taking sick days by 46%. This statistic underscores the importance of effective cleaning strategies​ (ISSA)​. With that in mind, it’s essential to weigh the pros and cons of in-house cleaning versus outsourced cleaning services to ensure your office remains a healthy and productive space.

This blog post will delve into various aspects of each cleaning approach, such as the costs involved, the quality of cleaning, the convenience for your business, and the flexibility each option offers. By the end of this post, you’ll have a clearer understanding of which method might be the best fit for your office’s specific needs and circumstances.

In-House Office Cleaning


In-house office cleaning involves hiring dedicated cleaning staff who are responsible for maintaining the cleanliness of your office. This approach requires managing employees, purchasing cleaning supplies, and ensuring all tasks are completed to a high standard.


Initial Cost: Hiring and training staff, along with purchasing necessary equipment and supplies, can be expensive upfront.

  • Hiring and Training: The process of recruiting cleaning staff involves advertising the job positions, conducting interviews, performing background checks, and onboarding new employees. According to the Society for Human Resource Management (SHRM), the average cost per hire is around $4,129, and it typically takes about 42 days to fill a position. Training new employees involves both initial training to familiarize them with cleaning protocols and ongoing training to ensure they are up-to-date with best practices and safety regulations. This can add significantly to the initial costs.
  • Equipment and Supplies: Purchasing high-quality cleaning equipment (such as vacuums, mops, and cleaning agents) and maintaining a stock of necessary supplies can also be a substantial upfront investment. The cost of cleaning supplies varies depending on the size of the office and the frequency of cleaning required.

Ongoing Costs: Salaries, benefits, and potential overtime for cleaning staff contribute to ongoing expenses.

  • Salaries and Benefits: Employing a cleaning staff involves paying regular salaries and offering benefits such as health insurance, paid time off, and retirement plans. These costs can add up over time and need to be factored into the overall budget.
  • Insurance and Liability: Maintaining an in-house cleaning team requires having adequate insurance coverage, including workers’ compensation and liability insurance. This protects the company in case of accidents or injuries that may occur while performing cleaning tasks.
  • Human Resources Management: Managing an in-house cleaning team requires additional human resources (HR) involvement. HR responsibilities include handling payroll, resolving disputes, managing performance reviews, and ensuring compliance with labor laws. This can increase the administrative burden and associated costs.


  • Control: With in-house cleaning, you have direct supervision over the cleaning standards, allowing for immediate feedback and adjustments. This enables you to maintain a high level of control over how cleaning tasks are performed and ensure they meet your specific standards.
  • Consistency: While you can personalize the service, the quality may vary depending on the individual performance of the cleaning staff. Regular supervision and performance management are required to maintain consistency in cleaning quality.


  • Accessibility: Having an in-house team means cleaning staff are always available for any unexpected tasks that arise. This immediate availability can be advantageous for addressing urgent cleaning needs or special projects.
  • Scheduling: You have the flexibility to schedule cleaning times according to the specific needs of your office. This allows you to coordinate cleaning activities in a way that minimizes disruption to daily operations.


  • Task Customization: In-house teams can quickly adapt to specific cleaning tasks as needed. This flexibility allows for a tailored approach to cleaning, addressing unique requirements or preferences.
  • Scalability: Scaling up or down based on the changing requirements of the office can be challenging and costly. Adjusting the size of the cleaning team or modifying cleaning schedules to accommodate growth or downsizing requires careful planning and can result in additional expenses.

Hiring Professional Office Cleaning Services


Outsourcing office cleaning involves contracting professional cleaning companies to handle the cleanliness of your workspace. These companies provide their staff, equipment, and supplies, ensuring a thorough and professional cleaning service. This approach allows businesses to focus on their core activities while leaving the cleaning tasks to the experts.


Initial Cost: Outsourcing can be more cost-effective initially, as there is no need to invest in equipment or supplies. The cleaning company brings its own tools and products, reducing the upfront investment required from your business.

Ongoing Costs: Contract fees are typically more predictable and manageable, without the added burden of employee-related expenses. These fees cover all aspects of the cleaning service, including labor, materials, and equipment maintenance. This can simplify budgeting and financial planning.


Expertise: Professional cleaning services employ trained professionals with specialized skills, ensuring high standards of cleanliness. These workers are trained in the latest cleaning techniques and use advanced equipment to achieve superior results. Their expertise can lead to a cleaner, healthier work environment, which can boost employee morale and productivity.

Consistency: Cleaning companies are held accountable for their work, generally resulting in consistent and reliable service. They follow standardized procedures and quality control measures to maintain high standards. Regular inspections and feedback loops ensure that any issues are promptly addressed, leading to consistently high-quality cleaning.


Management: Outsourcing reduces the administrative burden, as the cleaning company handles staffing, management, and scheduling. This allows your HR department to focus on other critical tasks, rather than dealing with the complexities of managing an in-house cleaning team.

Scheduling: Professional services offer flexible scheduling options, including after-hours cleaning to minimize disruption. This flexibility ensures that cleaning tasks are performed at times that are most convenient for your business operations, maintaining a clean environment without interrupting daily activities.


Service Customization: Contracts with cleaning companies can be tailored to meet specific needs, ensuring a customized service. Whether you need daily cleaning, periodic deep cleans, or specialized services such as carpet cleaning or window washing, professional cleaning companies can adapt to your requirements.

Scalability: It’s easier to adjust the scope of services based on office size and changing requirements with an outsourced provider. If your business expands or contracts, you can easily scale the cleaning services up or down, avoiding the complexities and costs associated with hiring or laying off in-house staff.

Additional Benefits

Health and Safety Compliance: Professional cleaning companies stay updated with health and safety regulations, ensuring compliance with industry standards. This reduces the risk of non-compliance and potential fines for your business. For more information on health and safety regulations in the workplace, you can visit the Occupational Safety and Health Administration (OSHA) website.

Eco-Friendly Practices: Many professional cleaning companies use eco-friendly products and practices. This can help your company reduce its environmental footprint and align with sustainability goals. Eco-friendly cleaning products are also safer for employees, reducing exposure to harsh chemicals.

Access to Advanced Technology: Cleaning companies often invest in the latest cleaning technology, which can improve efficiency and effectiveness. This includes advanced vacuums, steam cleaners, and other specialized equipment that might be cost-prohibitive for individual businesses to purchase.

Professional Appearance: A professionally cleaned office creates a positive impression on clients and visitors. It demonstrates attention to detail and a commitment to maintaining a high standard of cleanliness, which can enhance your company’s reputation.

Case Studies and Real-World Examples

In-House Cleaning Case Study

A mid-sized company managed its cleaning staff internally. Over time, they faced challenges such as staff turnover, inconsistent cleaning quality, and increased costs related to employee benefits and overtime. These issues led to frequent complaints about cleanliness and higher-than-expected expenses.

Outsourced Cleaning Case Study

A similar company switched to an outsourced cleaning service. They experienced improved cleanliness, reduced administrative burdens, and more predictable costs. The professional cleaners also brought in eco-friendly products, aligning with the company’s sustainability goals. The transition to an outsourced service resulted in a cleaner office environment and happier employees, while also supporting the company’s green initiatives.

When comparing in-house office cleaning with outsourced services, it’s clear that both have their pros and cons. In-house cleaning offers control and immediate availability, while outsourcing provides professional expertise, consistency, and reduced administrative burdens. Each company should evaluate its specific needs and consider the long-term benefits of outsourcing for efficiency and effectiveness.


For businesses in Ottawa looking to outsource their office cleaning, Good Cleaner Co. offers top-notch services that prioritize both cleanliness and convenience. Our team of highly trained professionals uses the latest cleaning technologies and eco-friendly products to ensure your office space remains spotless and safe for all employees and visitors. We understand that every business has unique needs, which is why we offer customizable cleaning plans tailored to fit your specific requirements and schedule. Whether you need daily, weekly, or monthly cleaning services, we can provide flexible scheduling options, including after-hours cleaning, to minimize disruption to your operations.

At Good Cleaner Co., we believe in delivering quality service and building long-term relationships with our clients. Our attention to detail, commitment to using environmentally friendly cleaning solutions, and dedication to customer satisfaction set us apart from other cleaning services. By choosing Good Cleaner Co., you can focus on running your business while we take care of maintaining a clean and healthy work environment. Contact us today to learn more about our professional office cleaning solutions and how we can help create a cleaner, more productive workspace for your business.