Privacy Policy

What this policy covers

Good Cleaner Co. runs goodcleaner.ca. This policy explains what personal information we collect through the website, why we collect it, who helps us handle it and the choices you have. We do not sell personal information, and we do not share it with advertisers or use it to target ads.

Information you send us

• Contact and quote requests: your name, email, phone number, postal code, the service you need and your message, so we can reply and prepare a quote.
• Booking requests: your contact details, service address, home details and preferred time, so we can confirm and deliver your clean.
• Card payments: when you pay online, your card details go directly to Square, our payment processor. We keep only the card brand, its last four digits and the payment reference, so we can match, refund and account for the payment.
• Visit photos: photos you send with a complaint or damage report, and any photos our team takes of the areas they cleaned or of a condition that stopped the work, so we can check the visit and resolve questions about it. Our team taking photos is optional, and we never publish a photo of your home without your written consent.
• Emailed estimates: your email, your phone number if you add it, and your home details, so we can send the estimate you asked for and contact you once about it.
• Customer accounts: your email, your sign-in details and your booking history, so you can manage your bookings.
• Job applications: the details and résumé you send, so we can consider your application.
• Chat assistant: the name and email you give, so we can follow up, and the conversation. Before a conversation is saved, we remove email addresses, phone numbers, postal codes, street addresses and long numbers from the messages.

Before our team sees a contact request, an automated check sorts out spam and sales pitches. It reads the service you chose, the domain of your email address and your message with email addresses, phone numbers, postal codes and street addresses removed. It never receives your name, phone number, email address or postal code. Before that, our own server compares your name, email address and message with a short list of adult-site names. A request either step identifies as junk is deleted as it arrives and is never kept.

How we measure the website

We count page views, visits, taps on our call, email and booking links, and the website a visitor came from (its name only). We keep only daily totals, with no cookie, identifier, IP address or other personal information.

When you arrive by clicking one of our Google ads, your browser keeps a short note of that ad for 30 days: the campaign, the search keyword, the match type and device type the ad reports, the page you landed on and when. It is stored in your browser, not in a cookie, and never includes Google’s click identifier. We count ad visits and the steps that follow, such as opening the booking or quote form or tapping call, as daily totals only.

The note leaves your browser only if you send us a booking or quote request. We keep it with your request, and keep a record of which ad brought the request, without your name or contact details, so we know which ads bring customers. We do not send your information to Google.

On our service, location, pricing, contact and booking pages we also use Microsoft Clarity to see how visitors use the page: how far they scroll, where they click or tap, and where they stop. This helps us find pages that are hard to use.

• Clarity masks the text on the page and never captures what you type into a form.
• We run Clarity without cookies, so each page you view is recorded on its own and never linked to your other visits.
• Clarity starts only once you move the pointer, scroll, tap or type on one of those pages. It does not run on our blog articles, job pages, customer account, booking confirmation pages or admin console.
• Microsoft also receives technical details such as your browser, device type and approximate location, and keeps recordings available to us for up to 30 days.

Clarity data is processed by Microsoft under the Microsoft Privacy Statement. By using these pages, you agree that we and Microsoft can collect and use this data as described here.

Your choices

If your browser sends a Do Not Track or Global Privacy Control signal, we do not count your visit, your browser keeps no ad note (and deletes one it kept) and Clarity does not load.

You can ask to see, correct or delete the personal information we hold about you by emailing info@goodcleaner.ca. Clarity recordings are not tied to your name or contact details, so we cannot find a single visitor’s recording.

Who helps us

We share information only with the service providers that run the website and our service for us, and only for that purpose:

• Our website host and database.
• Cloudflare, which delivers the website, protects our forms and stores uploaded files.
• Google, which delivers our emails.
• Square, which processes card payments and refunds when you pay online.
• Microsoft, for Clarity.
• Our AI provider, which writes the chat assistant's replies and runs the spam check on contact requests.
• A private notification channel that alerts our team to new requests.

Some of these providers process information outside Canada, including in the United States.

How long we keep it

We keep contact requests and emailed estimates for up to 24 months, and messages we identify as spam for 30 days. We keep booking, account, application and chat records for as long as we need them to provide our service and to meet our legal and accounting obligations. The record of which ad brought a request holds no name or contact details, and we keep it as an advertising statistic.

Contact us

Questions about this policy or your information go to Good Cleaner Co., 8056 Jeanne d'Arc Blvd N, Orleans, Ottawa, Ontario K1E 1W8, at info@goodcleaner.ca or 613-664-5678. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.