Privacy Policy

What this policy covers

Good Cleaner Co. runs goodcleaner.ca. This policy explains what personal information we collect through the website, why we collect it, who helps us handle it and the choices you have. We do not sell personal information, and we do not use it for advertising.

Information you send us

• Contact and quote requests: your name, email, phone number, postal code, the service you need and your message, so we can reply and prepare a quote.
• Booking requests: your contact details, service address, home details and preferred time, so we can confirm and deliver your clean.
• Customer accounts: your email, your sign-in details and your booking history, so you can manage your bookings.
• Job applications: the details and résumé you send, so we can consider your application.
• Chat assistant: the name and email you give, so we can follow up, and the conversation. Before a conversation is saved, we remove email addresses, phone numbers, postal codes, street addresses and long numbers from the messages.

The contact and booking forms are protected from spam by Cloudflare Turnstile, which checks that a person, not a script, is sending the form.

How we measure the website

We count page views, visits, taps on our call, email and booking links, and the website a visitor came from (its name only). We keep only daily totals, with no cookie, identifier, IP address or other personal information.

On our service, location, pricing, contact and booking pages we also use Microsoft Clarity to see how visitors use the page: how far they scroll, where they click or tap, and where they stop. This helps us find pages that are hard to use.

• Clarity masks the text on the page and never captures what you type into a form.
• We run Clarity without cookies, so each page you view is recorded on its own and never linked to your other visits.
• Clarity starts only once you move the pointer, scroll, tap or type on one of those pages. It does not run on our blog articles, job pages, customer account, booking confirmation pages or admin console.
• Microsoft also receives technical details such as your browser, device type and approximate location, and keeps recordings available to us for up to 30 days.

Clarity data is processed by Microsoft under the Microsoft Privacy Statement. By using these pages, you agree that we and Microsoft can collect and use this data as described here.

Your choices

If your browser sends a Do Not Track or Global Privacy Control signal, we do not count your visit and Clarity does not load.

You can ask to see, correct or delete the personal information we hold about you by emailing info@goodcleaner.ca. Clarity recordings are not tied to your name or contact details, so we cannot find a single visitor’s recording.

Who helps us

We share information only with the service providers that run the website and our service for us, and only for that purpose:

• Our website host and database.
• Cloudflare, which delivers the website, protects our forms and stores uploaded files.
• Google, which delivers our emails.
• Microsoft, for Clarity.
• Our AI provider, which writes the chat assistant's replies.
• A private notification channel that alerts our team to new requests.

Some of these providers process information outside Canada, including in the United States.

How long we keep it

We keep contact requests for up to 24 months, and messages we identify as spam for 90 days. We keep booking, account, application and chat records for as long as we need them to provide our service and to meet our legal and accounting obligations.

Contact us

Questions about this policy or your information go to Good Cleaner Co., 8056 Jeanne d'Arc Blvd N, Orleans, Ottawa, Ontario K1E 1W8, at info@goodcleaner.ca or 613-664-5678. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.