Choosing the right cleaning service for your business is crucial for maintaining a clean, professional, and welcoming environment. A clean workspace not only enhances employee productivity but also leaves a positive impression on clients and visitors. With numerous cleaning companies available, selecting the one that best suits your needs can be challenging. From our extensive experience and that of our professionals in the cleaning industry, we understand the intricacies involved in making this important decision. This guide will help you navigate the process of choosing the perfect cleaning service for your business, ensuring you make an informed choice that will benefit your organization in the long run.

1. Assess Your Cleaning Needs in Order to Pick the Right Cleaning Service

Before you begin your search for a cleaning service, it’s essential to identify your specific cleaning needs. This initial assessment will help you determine the type of cleaning service required, ensuring you hire the right expertise for the job. Consider the size of your business, the type of industry, and the areas that require regular cleaning. For instance, an office environment may require daily cleaning of workspaces, restrooms, and break rooms, while a medical facility will need more specialized cleaning services adhering to strict hygiene standards. It’s also crucial to match the cleaning task with the appropriate expertise; for example, you wouldn’t hire a window cleaner to clean your kitchen. Each area and task may require different skill sets and equipment, so making sure the cleaning service you choose has experience in those specific areas is vital.

Key Points to Consider:

  • Frequency of Cleaning: Determine how often each area needs to be cleaned—daily, weekly, or monthly. High-traffic areas like restrooms and break rooms may require more frequent attention.
  • Specific Areas to Be Cleaned: Identify all the areas within your business that need cleaning. This includes offices, restrooms, kitchens, break rooms, and common areas.
  • Special Requirements: Consider any special cleaning requirements you may have, such as deep cleaning, carpet cleaning, or window washing. Make sure the cleaning service has the expertise and equipment to handle these tasks.
  • Industry-Specific Needs: Different industries have unique cleaning needs. For example, a medical facility will require cleaning services that follow strict hygiene protocols, while a retail store might focus more on maintaining a clean and attractive storefront. Ensure the cleaning service you choose has experience in your specific industry.

2. Research Potential Cleaning Services

Start by researching potential cleaning services in your area. This step is critical to ensure you select a reputable and reliable company that meets your specific cleaning needs. Look for companies with good reputations and positive reviews from other businesses. The internet is a valuable resource for this research, providing access to websites, social media, and business directories that can offer insights into the quality of service offered by different cleaning companies.

Tips for Research:

  • Read Online Reviews and Testimonials: Check online review platforms such as Google Reviews, Yelp, and industry-specific forums. Pay close attention to the feedback provided by other businesses, particularly those in your industry. Positive reviews can indicate reliable service, while negative reviews might highlight potential issues.
  • Check How They Respond to Reviews: It’s not just about the reviews themselves, but also how the cleaning service responds to them. A company that professionally and promptly addresses complaints and thanks customers for positive feedback demonstrates a commitment to customer satisfaction.
  • Ask for Recommendations: Reach out to other businesses in your industry or network and ask for recommendations. Personal referrals can provide valuable insights and help you find a trusted cleaning service.
  • Check the Company’s Website: Visit the cleaning service’s website to gather detailed information about their offerings. Look for specifics about their services, their experience, and any certifications or affiliations with professional cleaning organizations.
  • Social Media Presence: Examine the company’s social media profiles. Active and engaging social media presence can indicate a company that values communication and transparency.
  • Business Directories and Industry Listings: Business directories and industry-specific listings can also be a good source of information. These platforms often have verified reviews and ratings that can help you gauge the reliability of a cleaning service.
  • Check the company’s website for detailed information about their services

3. Verify Credentials and Experience

Ensuring that the cleaning service you choose is reputable and reliable is crucial for your peace of mind and the quality of service you receive. Verifying credentials such as licenses, insurance, and certifications is a fundamental step in this process. A licensed and insured cleaning service protects you from liability in case of accidents or damages during the cleaning process. Additionally, certifications from recognized organizations can indicate a commitment to industry standards and ongoing professional development.

Experience in your specific industry can also be a significant advantage. A company familiar with the particular cleaning requirements of your business type will likely provide a more tailored and effective service. For example, cleaning an office building requires different skills and knowledge compared to cleaning a medical facility or a manufacturing plant.

Questions to Ask:

  • How long have you been in business? The length of time a company has been in business can be an indicator of its stability and reliability.
  • Do you have experience cleaning similar facilities? Ensure the cleaning service has experience with facilities like yours to guarantee they understand the specific needs and challenges.
  • Are you licensed and insured? Confirm that the company holds the necessary licenses and insurance to protect you and your property.
  • What certifications do your cleaners have? Inquire about any industry certifications or specialized training the cleaners have received, which can be a testament to their expertise and professionalism.

4. Evaluate Their Cleaning Methods and Products

The cleaning methods and products used by a cleaning service are vital factors to consider when choosing the right company for your business. Eco-friendly and non-toxic cleaning products are not only better for the environment but also safer for your employees and clients. These products can help maintain a healthy indoor air quality and reduce the risk of allergic reactions and other health issues.

Ask about the company’s cleaning practices to ensure they use sustainable and effective solutions. The methods employed by the cleaning service should align with your business’s needs and values. For example, some businesses might require green cleaning practices, while others might prioritize the use of high-efficiency cleaning technologies.


  • Do they use eco-friendly cleaning products? Ensure the cleaning service uses products that are safe for the environment and for the health of everyone in your business.
  • What cleaning methods do they employ? Different cleaning methods can vary in effectiveness and efficiency. Ask about the techniques they use and how they ensure thorough cleaning.
  • Are their products and methods effective for your specific needs? Verify that the cleaning service’s products and methods are suited to the specific requirements of your business. For example, if you require sanitization of high-touch areas, make sure their methods effectively address this need.

5. Request and Compare Quotes

Obtaining quotes from multiple cleaning services is a crucial step in finding the best fit for your business. This process allows you to compare pricing and the range of services offered by different companies. When requesting quotes, be sure to ask for a detailed breakdown of costs. This will help you understand what is included in each quote and identify any additional charges or hidden fees that might not be immediately apparent.

It’s important to remember that the cheapest option is not always the best. While a lower price might be appealing, it’s essential to consider the value you will receive for the price. A more expensive cleaning service might offer better quality, more comprehensive services, or greater reliability, which can ultimately provide better value for your business.

What to Look For:

  • Detailed Cost Breakdown: Ensure the quote provides a clear breakdown of all costs, including labor, supplies, equipment, and any additional services.
  • Services Included in the Price: Confirm which services are included in the quoted price. This might include routine cleaning tasks, specialized services, or additional features such as deep cleaning or sanitization.
  • Any Additional Charges or Hidden Fees: Look out for any extra charges that might apply for specific services or conditions. Understanding these fees upfront can help avoid unexpected costs later on.

6. Assess Their Communication and Customer Service

Good communication and customer service are essential for a successful partnership with a cleaning service. A company that is responsive, flexible, and willing to address your concerns is more likely to meet your needs and ensure your satisfaction. Effective communication can help prevent misunderstandings, ensure that your specific requirements are met, and make it easier to resolve any issues that arise.

Indicators of Good Customer Service:

  • Prompt Responses to Inquiries: A responsive company will quickly address your questions and concerns, demonstrating their commitment to customer satisfaction.
  • Willingness to Customize Services: Flexibility is key in a cleaning service. A company that is willing to tailor their services to meet your specific needs shows a high level of professionalism and dedication.
  • Clear and Open Communication: Look for a cleaning service that communicates clearly and openly. This includes providing detailed information about their services, costs, and any policies or procedures.
  • Availability to Address Any Issues or Concerns: A good cleaning service will be readily available to address any problems that arise. Whether it’s a missed cleaning or a specific request, their ability to promptly handle issues is crucial for maintaining a successful partnership.

7. Check for Employee Training and Background Checks

The quality of cleaning often depends on the employees performing the work, making it essential to ensure that the cleaning service conducts thorough background checks and provides proper training for their staff. Thorough screening and training processes guarantee that the cleaners are trustworthy, professional, and skilled. This not only ensures a high standard of cleanliness but also enhances the security and safety of your business environment.

Questions to Consider:

  • How do you screen your employees? Ask about the background check process to ensure that all employees have been vetted for criminal records or other issues that might pose a risk.
  • What kind of training do your cleaners receive? Inquire about the training programs provided to employees. This should include initial training on cleaning techniques, safety protocols, and the use of cleaning equipment and products, as well as ongoing education to keep skills updated.
  • How do you ensure quality and consistency in your services? Find out how the company maintains high standards of quality and consistency. This could involve regular performance evaluations, customer feedback mechanisms, and quality control inspections.

8. Request References and Conduct Site Visits

Asking for references from the cleaning service and taking the time to contact them is an invaluable step in your decision-making process. References can provide firsthand insights into the reliability, professionalism, and quality of the company’s work. Additionally, conducting site visits to locations currently serviced by the cleaning company allows you to see their work firsthand and assess whether it meets your standards.

Steps to Take:

  • Contact References Provided by the Cleaning Service: Reach out to the references to ask about their experiences with the cleaning company. Inquire about the reliability, consistency, and overall satisfaction with the services provided.
  • Ask About Their Satisfaction with the Services: Pose specific questions about the quality of cleaning, communication, responsiveness, and any issues they may have encountered.
  • Visit a Site Cleaned by the Company if Possible: Arrange a visit to a site currently maintained by the cleaning service. Observing the cleanliness and order of the space can give you a clear indication of the company’s capabilities and attention to detail.

9. Review the Contract Carefully

Before signing a contract with a cleaning service, it is essential to review it thoroughly to ensure all your requirements are met. A well-defined contract protects both parties by clearly outlining the scope of work, service frequency, terms and conditions, and policies regarding cancellations and service guarantees. This careful review helps prevent misunderstandings and ensures that both you and the cleaning service have a clear understanding of expectations and obligations.

Key Contract Elements:

  • Clearly Defined Scope of Work: Ensure that the contract specifies all tasks and responsibilities, detailing exactly what areas will be cleaned and what services will be provided.
  • Service Frequency and Schedule: Confirm the frequency and schedule of cleaning services, including specific days and times that the cleaning will occur.
  • Terms and Conditions: Review all terms and conditions, including payment terms, duration of the contract, and any provisions for contract renewal or termination.
  • Cancellation and Termination Policies: Understand the policies regarding cancellation and termination. This includes notice periods, penalties for early termination, and circumstances under which the contract can be voided.
  • Service Guarantees and Quality Assurance: Look for clauses related to service guarantees and quality assurance. Ensure that the contract includes provisions for addressing unsatisfactory service and mechanisms for ensuring consistent quality.

When choosing the right cleaning service for your business, it’s essential to consider their commitment to eco-friendly practices. Using environmentally safe cleaning products not only benefits the planet but also ensures a healthier workspace for your employees. You can learn more about the importance of green cleaning from the Environmental Protection Agency (EPA). Additionally, understanding and adhering to industry standards for cleanliness and safety, such as those set by the Occupational Safety and Health Administration (OSHA), can further enhance your decision-making process. By prioritizing these factors, you can select a cleaning service that aligns with both your operational needs and environmental values.

Choosing the right cleaning service for your business is a critical decision that can significantly impact your work environment. By assessing your needs, researching potential companies, verifying credentials, and evaluating their methods, you can find a cleaning service that meets your requirements and ensures a clean, healthy, and productive workspace.

Good Cleaner Co. is a trusted partner for both residential and commercial businesses in Orleans and Ottawa, offering professional and customized cleaning solutions. Our commitment to eco-friendly practices, experienced staff, and excellent customer service sets us apart. Contact us today to learn how we can help maintain the cleanliness and professionalism of your business. For more information and expert advice, visit our website at